MorseMakers has a comprehensive knowledge base consisting of articles, manuals, and policies. However, keeping it updated and finding relevant information quickly was a challenge. With Deskhero's AI capabilities, they were able to automate these processes.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This has significantly improved the efficiency of their support team and has led to faster resolution of customer queries.
MorseMakers also used Deskhero's feature to generate knowledge base articles from Word, PowerPoint, and PDF files. The AI would automatically extract relevant information from these files and create articles, keeping the knowledge base updated.
The AI also enhanced the search results in the knowledge base. It considered the context of the search query and provided the most relevant articles, making it easier for the team to find specific information.
Lastly, MorseMakers used Deskhero's REST API to integrate the platform with their existing systems. This allowed for seamless data transfer and ensured that the support team always had access to the most recent and relevant information.
How does Deskhero's AI optimize the knowledge base?
Deskhero's AI finds relevant content from previous tickets, knowledge base articles, and uploaded files. It also generates articles from Word, PowerPoint, and PDF files, keeping the knowledge base updated.
How does Deskhero's AI enhance search results in the knowledge base?
The AI considers the context of the search query and provides the most relevant articles, making it easier to find specific information.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows for integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of telegraph equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
