ScopeCraft receives numerous customer inquiries daily, ranging from product specifications to troubleshooting issues. With Deskhero, these inquiries are managed through a ticketing system, ensuring no query goes unanswered. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the response time and improving customer satisfaction.
Deskhero's AI also enhances the search results in ScopeCraft's knowledge base. It leverages OpenAI Embeddings from uploaded files like product manuals and policies, providing accurate and relevant search results to both customers and support staff. This has reduced the time spent on searching for information and increased the productivity of the support team.
The custom fields feature of Deskhero allows ScopeCraft to categorize tickets based on the type of firearm or sight, making it easier to assign tickets to the right expert. This has improved the quality of support and reduced the resolution time.
ScopeCraft also utilizes Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly, ensuring the information is always current and accurate.
Finally, ScopeCraft uses Deskhero's REST API to integrate their customer support with other business systems. This provides a unified view of the customer, improving the overall customer experience.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals and policies to provide accurate and relevant search results.
How does Deskhero help in managing customer inquiries?
Deskhero manages customer inquiries through a ticketing system. Its AI capabilities analyze previous tickets and knowledge base articles to suggest replies, reducing the response time.
How does Deskhero's website scraping feature work?
Deskhero's AI analyzes the data scraped from websites and updates the knowledge base accordingly, ensuring the information is always current and accurate.
* This article provides an example of how a fictive company in the Manufacture of Telescopic Sights for Firearms and Other Weapons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
