PrecisionOptics receives a high volume of customer queries daily. Using Deskhero's ticket management system, they can effectively handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time and improving customer satisfaction.
PrecisionOptics uses Deskhero's custom fields feature to categorize tickets based on the type of sight or weapon, which helps in assigning tickets to the right expert. This has led to faster resolution times and improved the quality of support.
The AI capabilities of Deskhero also enhance the search results in PrecisionOptics' knowledge base. By leveraging OpenAI Embeddings from uploaded files like product manuals and policies, the AI provides accurate and relevant search results to both customers and support staff. This has increased the productivity of the support team and improved the customer experience.
PrecisionOptics also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly, ensuring the information is always current and accurate.
Lastly, PrecisionOptics uses Deskhero's REST API to integrate their customer support with other business systems. This provides a unified view of the customer, enhancing the overall customer experience.
How does Deskhero's AI improve the quality of customer support at PrecisionOptics?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to customer queries. This reduces the response time and improves the quality of support.
How does Deskhero's AI enhance the search results in PrecisionOptics' knowledge base?
Deskhero's AI leverages OpenAI Embeddings from uploaded files like product manuals and policies to provide accurate and relevant search results.
How does PrecisionOptics use Deskhero's website scraping feature?
PrecisionOptics uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly.
* This article provides an example of how a fictive company in the Manufacture of Telescopic Sights for Firearms and Other Weapons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
