ThrustMaster Inc. uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This information is then used to generate suggested replies for customer queries, significantly reducing response time and improving customer satisfaction.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for a term, the AI uses OpenAI Embeddings to find the most relevant content from all available resources. This not only speeds up the resolution process but also ensures that the provided solutions are accurate and comprehensive.
The company also benefits from Deskhero's ability to generate knowledge base articles from word, powerpoint, pdf files. This feature allows ThrustMaster Inc. to easily update its knowledge base with the latest product manuals and technical specifications, ensuring that the support team always has the most up-to-date information at their fingertips.
Furthermore, Deskhero's custom fields and structured data lists enable ThrustMaster Inc. to categorize and manage tickets efficiently. The AI can even suggest appropriate categories based on the content of the ticket, further streamlining the process.
Finally, the REST API allows ThrustMaster Inc. to integrate Deskhero with other systems, providing a seamless customer support experience across multiple channels.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other resources to generate suggested replies for customer queries. This significantly reduces the time agents spend on crafting responses, thereby improving response time.
How does Deskhero ensure the accuracy of its search results?
Deskhero uses OpenAI Embeddings to find the most relevant content from all available resources when a search term is entered. This ensures that the search results are accurate and comprehensive.
Can Deskhero integrate with other systems?
Yes, Deskhero's REST API allows it to integrate with other systems, providing a seamless customer support experience across multiple channels.
* This article provides an example of how a fictive company in the Manufacture of Thrust & Angular Contact Ball Bearings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
