Angular Precision Ltd. leverages Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, and other resources to generate suggested replies for customer queries. This not only improves the efficiency of the customer service team but also ensures consistent quality in responses.
Deskhero's AI also enhances the search results within the platform. When a support agent enters a search term, the AI uses OpenAI Embeddings to find the most relevant content from all available resources. This significantly reduces the time spent on finding solutions and ensures that the provided solutions are accurate.
With Deskhero's ability to generate knowledge base articles from various file types, Angular Precision Ltd. can easily keep its knowledge base updated with the latest product manuals and technical specifications. This ensures that the support team always has access to the most current and accurate information.
Deskhero's custom fields and structured data lists enable Angular Precision Ltd. to efficiently manage and categorize tickets. The AI can even suggest appropriate categories based on the content of the ticket, which further streamlines the ticket management process.
Lastly, Angular Precision Ltd. uses Deskhero's REST API to integrate the platform with other systems, ensuring a seamless customer support experience across multiple channels.
How does Deskhero's AI improve the efficiency of the customer service team?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other resources to generate suggested replies for customer queries. This reduces the time agents spend on crafting responses, thereby improving their efficiency.
How does Deskhero ensure the accuracy of its search results?
Deskhero uses OpenAI Embeddings to find the most relevant content from all available resources when a search term is entered. This ensures that the search results are accurate and comprehensive.
Can Deskhero integrate with other systems?
Yes, Deskhero's REST API allows it to integrate with other systems, providing a seamless customer support experience across multiple channels.
* This article provides an example of how a fictive company in the Manufacture of Thrust & Angular Contact Ball Bearings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
