TitanPigments Inc. has a vast knowledge base, including numerous articles, manuals, and policies. By using Deskhero's advanced AI capabilities, they can now automatically generate knowledge base articles from these resources. This not only saves time but also ensures that all relevant information is easily accessible to both the support team and customers.
With Deskhero, TitanPigments Inc. can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows the platform to find relevant content and generate suggested replies, significantly reducing the time spent by support agents on each ticket.
The comprehensive search bar powered by Deskhero's AI enhances the search results by providing more accurate and relevant information. This feature is particularly useful for the support team when dealing with complex queries related to the manufacturing process or product specifications.
Deskhero's custom email domains and user groups features allow TitanPigments Inc. to organize their support team more efficiently. The tickets management feature, coupled with the kanban board, provides a clear overview of the support workflow, enabling the team to prioritize and handle tickets effectively.
Finally, the REST API provided by Deskhero allows TitanPigments Inc. to integrate the platform with their existing systems, ensuring seamless data exchange and further enhancing the efficiency of their support services.
How does Deskhero's AI capabilities improve the efficiency of our support team?
Deskhero's AI capabilities leverage OpenAI Embeddings from your existing resources to generate suggested replies and enhance search results. This reduces the time spent by your support team on each ticket and improves the accuracy of the information provided to customers.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems for seamless data exchange.
How does Deskhero help in organizing our support team?
Deskhero's features like custom email domains and user groups allow you to organize your support team effectively. The tickets management feature and kanban board provide a clear overview of the support workflow, enabling your team to prioritize and handle tickets efficiently.
* This article provides an example of how a fictive company in the Manufacture of titanium dioxide pigments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
