PureTitan Ltd. has a vast array of resources including manuals, policies, and presentations. With Deskhero, they can automatically generate knowledge base articles from these resources, making all relevant information easily accessible to the support team and customers.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time spent by the support team on each ticket and improves the accuracy of their responses.
The comprehensive search bar powered by Deskhero's AI provides more accurate and relevant search results. This feature is particularly useful for the support team when dealing with complex queries related to the manufacturing process or product specifications.
Deskhero's tickets management feature, along with the kanban board, gives PureTitan Ltd. a clear overview of their support workflow. This enables the support team to prioritize and handle tickets effectively.
Finally, the REST API provided by Deskhero allows PureTitan Ltd. to integrate the platform with their existing systems, ensuring seamless data exchange and further enhancing the efficiency of their helpdesk services.
How does Deskhero's AI improve the efficiency of our helpdesk services?
Deskhero's AI capabilities leverage OpenAI Embeddings from your existing resources to generate suggested replies and enhance search results. This reduces the time spent by your support team on each ticket and improves the accuracy of the information provided to customers.
Can we use Deskhero to generate knowledge base articles from our existing resources?
Yes, Deskhero can automatically generate knowledge base articles from your existing resources such as manuals, policies, and presentations. This makes all relevant information easily accessible to your support team and customers.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems for seamless data exchange.
* This article provides an example of how a fictive company in the Manufacture of titanium dioxide pigments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
