BrightWhite Co. has a large customer base with diverse queries ranging from product specifications to shipping details. Deskhero's AI capabilities help the company's support team to handle these queries efficiently by generating suggested replies based on previous tickets and knowledge base articles.
The company's website contains a wealth of information about their products and manufacturing processes. Deskhero's website scraping feature allows BrightWhite Co. to leverage this information to enhance their knowledge base and improve the accuracy of their support responses.
Deskhero's comprehensive search bar, powered by its AI, provides more accurate and relevant search results. This feature is invaluable for the support team when dealing with complex queries, as it allows them to quickly find the information they need.
Using Deskhero's custom fields, BrightWhite Co. can categorize their tickets based on various parameters such as product type, issue category, and customer region. This helps the support team to prioritize and handle tickets more effectively.
Finally, the REST API provided by Deskhero allows BrightWhite Co. to integrate the platform with their existing CRM and ERP systems, ensuring a seamless flow of information and further enhancing the efficiency of their customer service.
How does Deskhero's AI enhance our customer service?
Deskhero's AI leverages OpenAI Embeddings from your existing resources to generate suggested replies and enhance search results. This allows your support team to provide quick and accurate responses to customer queries, improving overall customer satisfaction.
Can we categorize our tickets using Deskhero?
Yes, Deskhero's custom fields feature allows you to categorize your tickets based on various parameters. This helps your support team to prioritize and handle tickets more effectively.
Can we integrate Deskhero with our existing CRM and ERP systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing CRM and ERP systems for seamless data exchange.
* This article provides an example of how a fictive company in the Manufacture of titanium dioxide pigments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
