SanitizeSolutions uses Deskhero's AI capabilities to analyze previous tickets and other relevant data to categorize and prioritize customer queries. This allows them to manage tickets more efficiently and ensure that urgent issues are addressed promptly.
The company also uses Deskhero's structured data lists and custom fields to further refine their ticket categorization and prioritization process. This has led to significant improvements in their response times and customer satisfaction rates.
SanitizeSolutions has also benefited from Deskhero's custom email domains and user groups features. These features allow them to create a professional and organized communication system, enhancing their brand image and improving internal collaboration.
With Deskhero's comprehensive search bar and REST API, SanitizeSolutions can easily integrate their existing systems with Deskhero, further improving their operational efficiency.
Overall, Deskhero's advanced AI capabilities have enabled SanitizeSolutions to optimize their ticket management process, leading to improved response times and increased customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities analyze previous tickets and other relevant data to categorize and prioritize customer queries. This allows companies to manage tickets more efficiently and ensure that urgent issues are addressed promptly.
How does Deskhero help in improving response times?
Deskhero's structured data lists and custom fields allow companies to further refine their ticket categorization and prioritization process. This leads to significant improvements in response times.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's comprehensive search bar and REST API allow for easy integration with existing systems, improving operational efficiency.
* This article provides an example of how a fictive company in the Manufacture of toilet cleaners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
