SparkleClean uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helps them to quickly find relevant content and generate suggested replies, significantly reducing the time taken to resolve customer queries.
The company also uses Deskhero's structured data lists and custom fields to categorize and prioritize customer queries. This allows them to manage tickets more efficiently and ensure that urgent issues are addressed promptly.
SparkleClean has also benefited from Deskhero's custom email domains and user groups features. These features allow them to create a professional and organized communication system, enhancing their brand image and improving internal collaboration.
With Deskhero's comprehensive search bar and REST API, SparkleClean can easily integrate their existing systems with Deskhero, further improving their operational efficiency.
Overall, Deskhero's advanced AI capabilities have enabled SparkleClean to provide superior customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to find relevant content and generate suggested replies. This significantly reduces the time taken to resolve customer queries.
How does Deskhero help in managing customer queries?
Deskhero's structured data lists and custom fields allow companies to categorize and prioritize customer queries. This ensures efficient ticket management and prompt resolution of urgent issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's comprehensive search bar and REST API allow for easy integration with existing systems, improving operational efficiency.
* This article provides an example of how a fictive company in the Manufacture of toilet cleaners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
