HygieneHero uses Deskhero's AI capabilities to generate knowledge base articles from word, powerpoint, pdf files, and scraped website data. This allows them to quickly populate their knowledge base with useful and relevant information, enhancing their customer self-service experience.
The company also uses Deskhero's kanban board feature to manage the creation and updating of knowledge base articles. This ensures that their knowledge base is always up-to-date and provides accurate information to customers.
HygieneHero has also benefited from Deskhero's custom email domains and user groups features. These features allow them to create a professional and organized communication system, enhancing their brand image and improving internal collaboration.
With Deskhero's comprehensive search bar and REST API, HygieneHero can easily integrate their existing systems with Deskhero, further improving their operational efficiency.
Overall, Deskhero's advanced AI capabilities have enabled HygieneHero to build a robust and intelligent knowledge base, leading to improved customer self-service and reduced support costs.
How does Deskhero's AI capabilities enhance the customer self-service experience?
Deskhero's AI capabilities generate knowledge base articles from various sources, allowing companies to quickly populate their knowledge base with useful and relevant information. This enhances the customer self-service experience.
How does Deskhero help in managing the knowledge base?
Deskhero's kanban board feature allows companies to manage the creation and updating of knowledge base articles, ensuring that the knowledge base is always up-to-date and provides accurate information to customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's comprehensive search bar and REST API allow for easy integration with existing systems, improving operational efficiency.
* This article provides an example of how a fictive company in the Manufacture of toilet cleaners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
