BathMat Solutions was struggling with their knowledge base. It was difficult for customers to find the information they needed, leading to an increase in support tickets and customer dissatisfaction.
They implemented Deskhero's advanced AI capabilities to improve their knowledge base. The AI system was trained using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
This allowed the AI system to understand the content of the knowledge base and provide more relevant search results. Customers could now easily find the information they needed, reducing the number of support tickets.
Furthermore, the AI system generated suggested replies for the support team based on the knowledge base and other relevant data. This improved the quality of the responses and reduced the response time, leading to increased customer satisfaction.
Overall, Deskhero's AI capabilities have significantly improved BathMat Solutions' knowledge base and customer support.
How does Deskhero's AI system improve the knowledge base?
Deskhero's AI system uses OpenAI Embeddings to understand the content of the knowledge base and provide more relevant search results. This makes it easier for customers to find the information they need, reducing the number of support tickets.
How does the AI system improve the quality of the responses?
The AI system generates suggested replies for the support team based on the knowledge base and other relevant data. This ensures that the responses are accurate and relevant, improving their quality.
Can the AI system be trained with new data?
Yes, the AI system can be trained with new data. This allows it to continuously improve and adapt to changes in the business environment.
* This article provides an example of how a fictive company in the Manufacture of Towels and Bath Mats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
