Towel & Mat Creations was facing difficulties in managing their customer support tickets. The volume of tickets was overwhelming their small support team, leading to delays in responses and customer dissatisfaction.
They implemented Deskhero's advanced AI capabilities to automate ticket management. The AI system was trained using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
This allowed the AI system to understand the queries and generate suggested replies. This automated the response process, significantly reducing the response time and improving the quality of the responses.
Furthermore, the AI system enhanced the search results on their knowledge base, making it easier for customers to find the information they needed. This reduced the number of tickets and allowed the support team to focus on more complex issues.
Overall, Deskhero's AI capabilities have significantly improved Towel & Mat Creations' ticket management and customer support.
How does Deskhero's AI system automate ticket management?
Deskhero's AI system uses OpenAI Embeddings to understand the queries and generate suggested replies. This automates the response process, significantly reducing the response time.
How does the AI system improve the quality of the responses?
The AI system generates suggested replies based on the knowledge base and other relevant data. This ensures that the responses are accurate and relevant, improving their quality.
Can the AI system handle complex queries?
Yes, the AI system can handle complex queries. However, it is designed to automate the response to common queries, allowing the support team to focus on more complex issues.
* This article provides an example of how a fictive company in the Manufacture of Towels and Bath Mats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
