TowelTech Inc. was facing challenges in managing their growing customer queries and complaints. Their support team was overwhelmed with the volume of tickets and struggled to provide timely and effective responses. This led to customer dissatisfaction and negative reviews.
They turned to Deskhero for a solution. With Deskhero's advanced AI capabilities, they were able to automate ticket management and generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
The AI system was trained using OpenAI Embeddings, which allowed it to understand the context of the queries and provide relevant solutions. This significantly reduced the response time and improved the quality of the responses, leading to increased customer satisfaction.
Furthermore, the AI system enhanced the search results on their knowledge base, making it easier for customers to find the information they needed. This reduced the number of tickets and allowed the support team to focus on more complex issues.
Overall, Deskhero's AI capabilities have transformed TowelTech Inc.'s customer support, making it more efficient and effective.
How does Deskhero's AI system improve response time?
Deskhero's AI system uses OpenAI Embeddings to understand the context of the queries and generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This automates the response process, significantly reducing the response time.
How does the AI system enhance the search results on the knowledge base?
The AI system uses OpenAI Embeddings to understand the content of the knowledge base and provide more relevant search results. This makes it easier for customers to find the information they need.
Can the AI system handle complex queries?
Yes, the AI system can handle complex queries. However, it is designed to automate the response to common queries, allowing the support team to focus on more complex issues.
* This article provides an example of how a fictive company in the Manufacture of Towels and Bath Mats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
