RC Wizardry prides itself on its high-quality products and exceptional customer service. To maintain this standard, the company uses Deskhero's user groups feature to segment their customer base, allowing them to provide personalized support.
The company uses the custom email domains feature to create a professional and consistent image in their customer communications. This helps to build trust and credibility with their customers.
RC Wizardry leverages Deskhero's AI capabilities to improve their response times and the quality of their support. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries.
The knowledge base feature is used to store all product manuals, troubleshooting guides, and FAQs. The AI enhances search results within the knowledge base, making it easier for the support team to find relevant information.
Finally, the REST API allows RC Wizardry to integrate Deskhero with their CRM and ERP systems, ensuring a unified view of customer data and streamlined operations.
How does the AI enhance search results within the knowledge base?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to enhance the search results within the knowledge base.
Can Deskhero be integrated with our CRM and ERP systems?
Yes, Deskhero offers a REST API that allows you to integrate it with your CRM and ERP systems for a unified view of customer data and streamlined operations.
What is the benefit of the custom email domains feature?
The custom email domains feature allows you to create a professional and consistent image in your customer communications, helping to build trust and credibility with your customers.
* This article provides an example of how a fictive company in the Manufacture of Toy Vehicles and Remote-Controlled Devices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
