Miniature Motors receives a high volume of customer queries daily. The company uses Deskhero's ticket management feature to handle these queries effectively. The Kanban board provides a clear overview of the workflow, enabling the team to manage their workload efficiently.
The custom fields feature allows Miniature Motors to categorize tickets based on various parameters, such as product type and issue. This structured data list helps the support team to prioritize tickets and handle them more efficiently.
Deskhero's AI capabilities play a crucial role in improving the company's response times and the quality of their support. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries.
Miniature Motors also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information and troubleshooting guides. The comprehensive search bar, enhanced by the AI, makes it easy for the support team to find relevant information quickly.
Lastly, the REST API allows Miniature Motors to integrate Deskhero with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does the AI improve response times?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate a suggested reply, speeding up response times.
What is the benefit of the website scraping feature?
The website scraping feature allows you to automatically update your knowledge base with the latest product information and troubleshooting guides from your website.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero offers a REST API that allows you to integrate it with your existing systems for seamless data flow.
* This article provides an example of how a fictive company in the Manufacture of Toy Vehicles and Remote-Controlled Devices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
