ToyTruck Innovations receives numerous customer queries daily, ranging from product inquiries to troubleshooting requests. The company uses Deskhero's ticket management feature to organize these requests, ensuring no query is overlooked. The Kanban board provides a visual representation of the workflow, making it easier for the team to track progress and identify bottlenecks.
The custom fields feature allows ToyTruck Innovations to categorize tickets based on product type, issue, and other relevant parameters. This structured data list helps the support team to prioritize and handle tickets more efficiently.
With the help of Deskhero's AI capabilities, the company can generate suggested replies to customer queries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This not only speeds up response times but also ensures consistency in the quality of responses.
ToyTruck Innovations also uses Deskhero's website scraping feature to keep the knowledge base updated with the latest product information and troubleshooting guides. The comprehensive search bar makes it easy for the support team to find relevant information quickly.
Finally, the REST API allows ToyTruck Innovations to integrate Deskhero with their existing systems, ensuring seamless data flow and improved overall efficiency.
How does the AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate a suggested reply.
What is the benefit of the website scraping feature?
The website scraping feature allows you to automatically update your knowledge base with the latest product information and troubleshooting guides from your website.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero offers a REST API that allows you to integrate it with your existing systems for seamless data flow.
* This article provides an example of how a fictive company in the Manufacture of Toy Vehicles and Remote-Controlled Devices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
