TracEngines Inc. receives a high volume of customer queries regarding the installation, maintenance, and troubleshooting of their engines. With Deskhero's ticket management feature, they can effectively categorize and prioritize these tickets, ensuring timely responses to their customers.
The AI capabilities of Deskhero significantly enhance the efficiency of TracEngines' support team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero provides relevant content suggestions to the support team. This dramatically reduces the time taken to find the right information and formulate a response.
Deskhero's AI also generates suggested replies based on the context of the customer query. This not only speeds up the response time but also ensures consistency in the quality of support provided. The AI is continually learning and improving its suggestions, leading to a continuous improvement in support quality.
The comprehensive search bar powered by AI helps the support team find relevant information quickly. Whether it's a past ticket, a knowledge base article, or a specific section in an uploaded manual, the AI-enhanced search delivers precise results in seconds.
Finally, the REST API provided by Deskhero allows TracEngines to integrate the platform with their existing systems, ensuring seamless data exchange and further enhancing the efficiency of their customer support operations.
How does Deskhero's AI improve the efficiency of our support team?
Deskhero's AI improves efficiency by providing relevant content suggestions, generating suggested replies, and enhancing search results. This reduces the time taken to find information and formulate responses, speeding up your support process.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems for seamless data exchange.
How does Deskhero ensure the quality of support provided?
Deskhero ensures quality by generating AI-based suggested replies, which are consistent and accurate. The AI learns and improves over time, leading to continuous improvement in support quality.
* This article provides an example of how a fictive company in the Manufacture of tractor engines and components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
