AgriPower Corp. maintains a vast knowledge base consisting of manuals, policies, troubleshooting guides, and more. Managing this information and making it easily accessible to customers was a challenge before they adopted Deskhero.
With Deskhero, AgriPower can now automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This has significantly reduced the time and effort required to maintain their knowledge base.
Deskhero's AI capabilities further enhance the utility of the knowledge base. By leveraging OpenAI Embeddings, the AI can find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This information is then used to generate suggested replies and enhance search results.
Customers can use the AI-enhanced comprehensive search bar to find the information they need quickly and accurately. This has led to an increase in customer self-service, reducing the load on AgriPower's support team.
Additionally, the AI-generated suggested replies have improved the consistency and quality of responses from the support team. The AI learns from each interaction, continually improving the accuracy of its suggestions.
How does Deskhero's AI enhance our knowledge base?
Deskhero's AI enhances your knowledge base by finding relevant content from various sources and using it to generate suggested replies and improve search results. This makes your knowledge base more useful to both your customers and your support team.
Can Deskhero generate knowledge base articles from our existing documents?
Yes, Deskhero can automatically generate knowledge base articles from Word, PowerPoint, and PDF files, saving you time and effort.
How does Deskhero improve customer self-service?
Deskhero improves customer self-service by making it easy for customers to find the information they need. The AI-enhanced search delivers accurate results quickly, and the AI-generated suggested replies provide helpful and consistent answers.
* This article provides an example of how a fictive company in the Manufacture of tractor engines and components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
