FarmTech Solutions receives a wide variety of customer queries, ranging from technical issues to inquiries about their products. Managing these queries efficiently was a challenge before they started using Deskhero.
With Deskhero's ticket management feature, FarmTech can now effectively categorize and prioritize customer queries. The platform's user groups feature allows them to assign tickets to the right team members, ensuring a quick and accurate response.
Deskhero's advanced AI capabilities play a crucial role in enhancing the efficiency of FarmTech's support operations. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This information is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhances the results of the comprehensive search bar, making it easy for the support team to find the information they need. Whether it's a past ticket, a knowledge base article, or a section in an uploaded manual, the AI delivers precise results in seconds.
Finally, Deskhero's REST API allows FarmTech to integrate the platform with their existing systems, ensuring seamless data exchange and further enhancing the efficiency of their support operations.
How does Deskhero's AI improve the efficiency of our support operations?
Deskhero's AI improves efficiency by providing relevant content suggestions, generating suggested replies, and enhancing search results. This reduces the time taken to find information and respond to customer queries, speeding up your support operations.
How does Deskhero ensure the quality of our support services?
Deskhero ensures quality by generating AI-based suggested replies, which are consistent and accurate. The AI learns and improves over time, leading to continuous improvement in the quality of your support services.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems for seamless data exchange.
* This article provides an example of how a fictive company in the Manufacture of tractor engines and components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
