VoyageMaster Luggage deals with a wide range of customer queries every day, from product inquiries to after-sales service requests. To manage these efficiently, the company uses Deskhero's AI-powered ticket management system. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, reducing the time taken to respond to customer queries.
The company also uses Deskhero's AI capabilities to improve the search functionality on their website. The AI uses embeddings to find the most relevant content from various sources, including the knowledge base, previous tickets, and scraped website data. This has resulted in more accurate search results and a better user experience.
VoyageMaster Luggage uses Deskhero's AI to maintain their knowledge base. The AI can generate articles from various file formats, including Word, PowerPoint, and PDF, making it easy for the company to keep their knowledge base up-to-date.
Deskhero's custom fields and user groups have allowed VoyageMaster Luggage to better organize their customer support team. They can create custom fields for different product lines and assign tickets to specific user groups based on their expertise, improving the efficiency of their customer support services.
By leveraging Deskhero's advanced AI capabilities, VoyageMaster Luggage has been able to provide a superior customer experience, respond to customer queries more quickly, and maintain an up-to-date and accurate knowledge base.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the time taken to respond to customer queries and improves the efficiency of the ticket management system.
How does Deskhero's AI improve the search functionality?
Deskhero's AI uses embeddings to find the most relevant content from various sources when a query is typed into the search bar. This results in more accurate search results and a better user experience.
How does Deskhero's AI help maintain the knowledge base?
Deskhero's AI can generate knowledge base articles from various file formats, including Word, PowerPoint, and PDF. This makes it easy for companies to keep their knowledge base up-to-date.
* This article provides an example of how a fictive company in the Manufacture of travel bags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
