TravelEase Bags receives hundreds of customer queries daily regarding product specifications, warranty claims, and maintenance tips. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Deskhero's AI capabilities also enhance TravelEase Bags' search results. When a customer types a query into the search bar, the AI uses embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This feature has improved the accuracy of the search results, leading to higher customer satisfaction.
TravelEase Bags also uses Deskhero's AI to manage their knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the company to update and maintain their knowledge base. This feature has saved the company significant time and resources.
With Deskhero's custom fields and user groups, TravelEase Bags has been able to better organize their customer support team. The company can create custom fields for specific product lines and assign tickets to specific user groups based on their expertise. This feature has improved the efficiency of the customer support team and ensured that customers receive accurate information.
Overall, Deskhero's advanced AI capabilities have enabled TravelEase Bags to improve their customer support services, increase customer satisfaction, and save time and resources.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer types a query into the search bar, Deskhero's AI uses embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This improves the accuracy of the search results.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier for companies to update and maintain their knowledge base.
* This article provides an example of how a fictive company in the Manufacture of travel bags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
