JourneyMate Baggage receives numerous customer queries every day regarding their premium travel bags. To manage these effectively, the company uses Deskhero's AI-powered ticket management system. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, significantly reducing the response time.
The company also uses Deskhero's AI capabilities to enhance the search functionality on their website. The AI uses embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This has improved the accuracy of the search results and led to higher customer satisfaction.
JourneyMate Baggage uses Deskhero's AI to manage their knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the company to update and maintain their knowledge base. This feature has saved the company significant time and resources.
Deskhero's custom fields and user groups have allowed JourneyMate Baggage to better organize their customer support team. They can create custom fields for different product lines and assign tickets to specific user groups based on their expertise. This has improved the efficiency of their customer support services.
Overall, by leveraging Deskhero's advanced AI capabilities, JourneyMate Baggage has been able to streamline their helpdesk services, improve customer satisfaction, and save time and resources.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer types a query into the search bar, Deskhero's AI uses embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This improves the accuracy of the search results.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier for companies to update and maintain their knowledge base.
* This article provides an example of how a fictive company in the Manufacture of travel bags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
