TripodTech receives a high volume of customer queries daily, ranging from product inquiries to technical support. With Deskhero's AI capabilities, the company can quickly generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This significantly reduces the time spent by customer service representatives on each ticket, improving efficiency.
The AI also enhances the search results in the knowledge base, making it easier for customers to find relevant information. This has led to a decrease in the number of tickets generated, as customers can now find solutions to common problems themselves.
Deskhero's AI capabilities also allow TripodTech to automate the process of creating knowledge base articles from word, powerpoint, pdf files. This has made it easier for the company to keep their knowledge base up-to-date with the latest product information and technical guides.
Furthermore, the AI's ability to scrape website data has been invaluable in keeping track of competitor products and industry trends. This information is used to improve product development and marketing strategies.
Overall, Deskhero's AI capabilities have greatly improved the efficiency of TripodTech's customer support and helpdesk services, while also providing valuable insights for other areas of the business.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content based on the search query. This content is then ranked based on relevance, improving the quality of search results.
How does Deskhero's AI automate the creation of knowledge base articles?
The AI can generate knowledge base articles from word, powerpoint, pdf files. It uses OpenAI Embeddings to understand the content of these files and then generates an article based on this information.
* This article provides an example of how a fictive company in the Manufacture of Tripods and Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
