StableStand's helpdesk team deals with numerous customer queries every day. With Deskhero's AI capabilities, the team can now manage these queries more efficiently by generating suggested replies based on previous tickets and knowledge base articles. This not only reduces the time spent on each ticket but also ensures consistent and accurate responses.
The AI also improves the user experience on StableStand's helpdesk platform by enhancing search results. Customers can now easily find relevant information in the knowledge base, reducing the need for direct interaction with the helpdesk team.
Deskhero's AI capabilities also allow StableStand to automatically create knowledge base articles from various file types. This has simplified the process of updating the knowledge base with new product information and technical guides.
Additionally, the AI's website scraping feature provides StableStand with valuable insights into competitor products and industry trends. This information is used to inform product development and marketing strategies.
In summary, Deskhero's AI capabilities have significantly improved the efficiency of StableStand's helpdesk services and customer support, while also providing valuable business insights.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content based on the search query. This content is then ranked based on relevance, improving the quality of search results.
How does Deskhero's AI automate the creation of knowledge base articles?
The AI can generate knowledge base articles from word, powerpoint, pdf files. It uses OpenAI Embeddings to understand the content of these files and then generates an article based on this information.
* This article provides an example of how a fictive company in the Manufacture of Tripods and Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
