Underground Innovations deals with a diverse range of customers across different geographies. With Deskhero, they are able to provide a personalized customer support experience. The AI capabilities of Deskhero analyze the customer's previous interactions, tickets, and knowledge base searches to understand their preferences and issues. This information is used to generate suggested replies and enhance search results, leading to a faster resolution of customer inquiries.
The Kanban board feature of Deskhero provides a visual representation of the customer support workflow. This helps Underground Innovations to track the progress of each inquiry and identify any bottlenecks. The AI capabilities of Deskhero can predict the workload based on historical data and suggest optimal resource allocation.
Deskhero's comprehensive search bar is a powerful tool for customers to find solutions to their issues. The AI capabilities of Deskhero enhance the search results by analyzing the OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This leads to a higher success rate of self-service, reducing the load on the customer support team.
Underground Innovations uses the custom email domains feature of Deskhero to maintain a consistent brand image in their customer communications. The AI capabilities of Deskhero can draft initial responses to customer emails, saving time for the customer support representatives.
The user groups feature of Deskhero allows Underground Innovations to segment their customer support team based on expertise or region. The AI capabilities of Deskhero route the inquiries to the appropriate user group, ensuring a quick and accurate response.
How does Deskhero's AI capabilities enhance the customer experience?
Deskhero's AI capabilities analyze the customer's previous interactions, tickets, and knowledge base searches to understand their preferences and issues. This information is used to generate suggested replies and enhance search results, leading to a faster resolution of customer inquiries. The AI can also predict the workload and suggest optimal resource allocation, ensuring a smooth customer support workflow.
Can Deskhero handle customer support for a diverse range of customers?
Yes, Deskhero can handle customer support for a diverse range of customers. The user groups feature allows segmentation of the customer support team based on expertise or region. The AI capabilities route the inquiries to the appropriate user group, ensuring a quick and accurate response.
How does Deskhero maintain a consistent brand image in customer communications?
Deskhero maintains a consistent brand image in customer communications through its custom email domains feature. The AI capabilities can draft initial responses to customer emails, saving time for the customer support representatives and maintaining a consistent tone and style.
* This article provides an example of how a fictive company in the Manufacture of tunnel boring machines for underground mining operations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
