SuperCharge Manufacturing's customer support team handles a wide range of queries, from product inquiries to technical support. To manage these effectively, they use Deskhero's AI-powered ticket management system. The AI categorizes and prioritizes tickets, enabling the team to address the most urgent issues first.
The company also uses Deskhero's knowledge base feature, which is enhanced by AI. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant content. This not only improves the accuracy of the team's responses but also speeds up the resolution time.
Deskhero's custom fields feature allows SuperCharge to capture specific details about each customer query. The AI uses this data to generate suggested replies, reducing the time taken to respond to customers.
SuperCharge also benefits from Deskhero's website scraping feature. The AI scrapes data from various sources, including the company's website, to provide the support team with the latest information. This ensures that the team is always equipped with the most current product specifications and updates.
Lastly, SuperCharge uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the power of AI across their entire customer support operation.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses machine learning algorithms to analyze the content of each ticket. It then categorizes and prioritizes them based on their urgency and relevance.
How does Deskhero's AI improve the accuracy of the support team's responses?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant content. This helps the support team provide accurate and timely responses.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature provides the support team with the most up-to-date information. The AI scrapes data from the company's website and other relevant sources, ensuring that the team always has the latest product specifications and updates.
* This article provides an example of how a fictive company in the Manufacture of turbochargers and superchargers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
