TurboMax Solutions receives numerous customer queries every day. To handle these efficiently, they use Deskhero's ticket management system. The system's AI capabilities categorize and prioritize tickets based on their urgency and relevance, enabling the support team to address critical issues promptly.
The company also uses Deskhero's knowledge base feature, which is enhanced by AI. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant content. This greatly reduces the time spent searching for information, allowing the team to respond to customer queries faster.
Deskhero's custom fields feature allows TurboMax to capture specific details about each customer query. The AI then uses this structured data to generate suggested replies, further speeding up the response time.
TurboMax also uses Deskhero's website scraping feature. The AI scrapes data from TurboMax's website and other relevant sources, providing the support team with the most up-to-date information. This ensures that the team always has the latest product specifications and updates at their fingertips.
Finally, TurboMax uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the power of AI across their entire customer support operation.
How does Deskhero's AI prioritize tickets?
Deskhero's AI prioritizes tickets based on their urgency and relevance. It uses machine learning algorithms to analyze the content of each ticket and determine its priority level.
How does Deskhero's AI enhance the search functionality of the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets to find and suggest relevant articles or solutions. This significantly reduces the time spent searching for information.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature provides the support team with the most up-to-date information. The AI scrapes data from the company's website and other relevant sources, ensuring that the team always has the latest product specifications and updates.
* This article provides an example of how a fictive company in the Manufacture of turbochargers and superchargers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
