AutoBattler's customer support team was struggling with managing their extensive knowledge base. The team had to manually update the knowledge base articles and often faced difficulties in finding relevant information.
Deskhero's AI capabilities came as a solution to this problem. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to automatically update the knowledge base.
The AI also enhances the search results, making it easier for the support team to find the information they need. This not only improved the efficiency of the support team but also increased the accuracy of the information provided to the customers.
Deskhero's feature of generating knowledge base articles from word, powerpoint, pdf files further streamlined the process of updating the knowledge base.
By using Deskhero, AutoBattler was able to maintain an up-to-date knowledge base and provide accurate information to its customers in a timely manner.
How does Deskhero's AI update the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to automatically update the knowledge base.
How does Deskhero's AI enhance the search results?
Deskhero's AI enhances the search results by leveraging OpenAI Embeddings to find the most relevant information.
How does Deskhero generate knowledge base articles from files?
Deskhero can generate knowledge base articles from word, powerpoint, pdf files, which helps in streamlining the process of updating the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of Unmanned Ground Combat Vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
