BattleBot Inc.'s customer support team was overwhelmed with the increasing number of support tickets. The team was finding it difficult to manage the tickets and provide timely responses.
Deskhero's advanced AI capabilities provided a solution to this problem. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies.
This not only helped in reducing the time taken to respond to a ticket but also improved the quality of the responses. The AI-enhanced search results further helped the team in quickly finding the information they needed.
Deskhero's kanban board helped in better management of the tickets. The team could easily track the status of each ticket and prioritize them accordingly.
By using Deskhero, BattleBot Inc. was able to efficiently manage its support tickets and improve customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies. This helps in reducing the time taken to respond to a ticket and improves the quality of the responses.
How does Deskhero's kanban board help in ticket management?
Deskhero's kanban board helps in tracking the status of each ticket and prioritizing them accordingly, thus aiding in efficient ticket management.
How does Deskhero improve customer satisfaction?
By reducing the response time and improving the quality of responses, Deskhero helps in enhancing customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of Unmanned Ground Combat Vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
