RoboGround's customer support team was facing challenges in managing the increasing volume of support tickets. The team was spending a significant amount of time searching for relevant information in knowledge base articles, manuals, and previous tickets to respond to customer queries.
With Deskhero's advanced AI capabilities, RoboGround was able to automate this process. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The found content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only reduced the time taken to respond to a ticket but also increased the accuracy of the responses.
Deskhero's comprehensive search bar further enhanced the efficiency of the support team. The AI-enhanced search results helped the team quickly find the information they needed.
By using Deskhero, RoboGround was able to significantly reduce its ticket response time and improve customer satisfaction.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
How does Deskhero's AI generate suggested replies?
The relevant content found by the AI is sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero improve the efficiency of the search process?
Deskhero's comprehensive search bar, enhanced with AI, helps quickly find the information needed, thus improving the efficiency of the search process.
* This article provides an example of how a fictive company in the Manufacture of Unmanned Ground Combat Vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
