CargoMaster Inc. deals with a high volume of customer inquiries every day. Using Deskhero's ticket management system, they are able to effectively handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time spent on each ticket and improving customer satisfaction.
Deskhero's AI also enhances the company's knowledge base by scraping the company's website and uploaded files like product manuals and policies. This generates comprehensive and relevant content for the knowledge base, reducing the need for manual updates and ensuring that the most up-to-date information is always available to the customer support team.
The advanced search bar powered by AI is another feature that CargoMaster Inc. finds invaluable. The AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to deliver accurate search results. This has improved the efficiency of the customer support team by reducing the time spent on searching for information.
Deskhero's custom fields and user groups features are also used by CargoMaster Inc. to tailor the platform to their specific needs. These features ensure that the right team members have access to the right information, improving overall team efficiency.
In conclusion, by leveraging Deskhero's advanced AI capabilities, CargoMaster Inc. has been able to significantly improve the efficiency and quality of its customer support services.
How does Deskhero's AI suggest responses to customer inquiries?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other relevant data to suggest responses to new customer inquiries. This helps reduce the time spent on each ticket and improves the consistency of responses.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can scrape the company's website and uploaded files like product manuals and policies to generate comprehensive and relevant content for the knowledge base. This improves the quality of the knowledge base and reduces the manual effort required to maintain it.
How does Deskhero's AI improve search results?
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to deliver accurate search results. This reduces the time spent on searching for information and improves the efficiency of the customer support team.
* This article provides an example of how a fictive company in the Manufacture of utility trailers for cargo, boats, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
