TrailBlaze Manufacturing receives hundreds of customer inquiries daily, ranging from product specifications to troubleshooting. The company uses Deskhero's ticket management system to efficiently categorize, assign, and resolve these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time spent on each ticket.
The company also leverages Deskhero's AI to enhance their knowledge base. The AI scrapes the company's website and uploaded files like product manuals and policies to generate comprehensive and relevant content for the knowledge base. This not only improves the quality of the knowledge base but also reduces the manual effort required to maintain it.
TrailBlaze Manufacturing uses Deskhero's advanced search bar powered by AI to quickly find relevant content. The AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to deliver accurate search results. This has improved the efficiency of the customer support team by reducing the time spent on searching for information.
The company also benefits from Deskhero's custom fields and user groups features. These allow them to tailor the platform to their specific needs and ensure that the right team members have access to the right information.
Overall, TrailBlaze Manufacturing has significantly improved its customer support efficiency and quality by leveraging Deskhero's advanced AI capabilities.
How does Deskhero's AI suggest responses to customer inquiries?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other relevant data to suggest responses to new customer inquiries. This helps reduce the time spent on each ticket and improves the consistency of responses.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can scrape the company's website and uploaded files like product manuals and policies to generate comprehensive and relevant content for the knowledge base. This improves the quality of the knowledge base and reduces the manual effort required to maintain it.
How does Deskhero's AI improve search results?
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to deliver accurate search results. This reduces the time spent on searching for information and improves the efficiency of the customer support team.
* This article provides an example of how a fictive company in the Manufacture of utility trailers for cargo, boats, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
