CompressTech Manufacturing's helpdesk team deals with a wide range of queries from customers worldwide. To manage these effectively, they use Deskhero's user groups feature, which allows them to assign tickets to specific teams based on their expertise. Deskhero's AI assists in this process by analyzing the content of the tickets and suggesting the most suitable team to handle them.
With Deskhero's AI-powered knowledge base, CompressTech Manufacturing's helpdesk team can quickly find the information they need to resolve customer queries. The AI uses OpenAI Embeddings from previous tickets, uploaded manuals, and scraped website data to find relevant content, which is then used to generate suggested replies.
The REST API provided by Deskhero allows CompressTech Manufacturing to integrate their existing systems with the platform. This enables the AI to access additional data, which it uses to enhance the accuracy of its responses.
Deskhero's AI also enhances the search results in the knowledge base. When a helpdesk team member searches for information, the AI uses the embeddings from previous tickets and other sources to provide the most relevant results.
By leveraging Deskhero's advanced AI capabilities, CompressTech Manufacturing has been able to significantly improve the efficiency of their helpdesk services. This has resulted in faster resolution times and improved customer satisfaction.
How does Deskhero's AI suggest the most suitable team to handle a ticket?
Deskhero's AI analyzes the content of the tickets using OpenAI Embeddings to understand their context. It then suggests the most suitable team based on their expertise and the nature of the query.
How does Deskhero's REST API enhance the AI's accuracy?
The REST API allows Deskhero to integrate with existing systems and access additional data. This data is used by the AI to enhance the accuracy of its responses.
How has Deskhero's AI improved the efficiency of CompressTech Manufacturing's helpdesk services?
By providing suggested replies and enhancing search results, Deskhero's AI has reduced the time taken to resolve customer queries. This has resulted in faster resolution times and improved customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of vacuum pumps and compressors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
