VacuComp Solutions receives a high volume of customer queries daily regarding their products. To manage these efficiently, they use Deskhero's kanban board feature, which provides a visual overview of all the tickets. Deskhero's AI assists in automatically categorizing these tickets based on their content and urgency.
With Deskhero's AI-powered knowledge base, VacuComp Solutions has been able to significantly reduce the time spent by their support team in finding relevant information. The AI uses OpenAI Embeddings from previous tickets, uploaded files like policies and manuals, and scraped website data to find relevant content, which is then used to generate suggested replies.
The custom email domains feature of Deskhero allows VacuComp Solutions to maintain a consistent brand image in their communication with customers. The AI uses the data from these emails to understand the context of each customer query and provide more personalized responses.
Deskhero's AI capabilities also enhance the search results in the knowledge base. When a support team member searches for information, the AI uses the embeddings from previous tickets and other sources to provide the most relevant results.
By leveraging the advanced AI capabilities of Deskhero, VacuComp Solutions has been able to significantly improve the efficiency of their customer support services. This has resulted in improved customer satisfaction and reduced operational costs.
How does Deskhero's AI assist in managing tickets on the kanban board?
Deskhero's AI uses OpenAI Embeddings from the content of the tickets to understand their context and urgency. It then automatically categorizes them on the kanban board, making it easier for the support team to manage them.
How does Deskhero's AI use the data from the custom email domains?
The data from the custom email domains is used by Deskhero's AI to understand the context of each customer query. This allows it to provide more personalized and accurate responses.
How has Deskhero's AI improved the efficiency of VacuComp Solutions' customer support services?
By providing suggested replies and enhancing search results, Deskhero's AI has reduced the time taken to resolve customer queries. This has resulted in improved customer satisfaction and reduced operational costs.
* This article provides an example of how a fictive company in the Manufacture of vacuum pumps and compressors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
