VacuPump Industries receives numerous customer queries daily regarding the installation, operation, and maintenance of their products. To manage these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero assist in automatically categorizing and prioritizing these tickets based on their content and urgency.
With Deskhero's AI-powered knowledge base, VacuPump Industries has been able to significantly reduce the time spent by their support team in finding relevant information. The AI uses OpenAI Embeddings from previous tickets, uploaded files like manuals, and scraped website data to find relevant content, which is then used to generate suggested replies.
The custom fields feature of Deskhero allows VacuPump Industries to capture specific information about each customer query. This structured data is then used by the AI to provide more personalized and accurate responses.
Deskhero's AI capabilities also enhance the search results in the knowledge base. When a support team member searches for information, the AI uses the embeddings from previous tickets and other sources to provide the most relevant results.
By leveraging the advanced AI capabilities of Deskhero, VacuPump Industries has been able to significantly improve the efficiency of their customer support and helpdesk services. This has resulted in improved customer satisfaction and reduced operational costs.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from the content of the tickets to understand their context and urgency. It then automatically categorizes and prioritizes them accordingly.
How does Deskhero's AI enhance the search results in the knowledge base?
When a search is performed in the knowledge base, Deskhero's AI uses the embeddings from previous tickets, uploaded files, and scraped website data to provide the most relevant results.
How does Deskhero's AI use the data from the custom fields?
The data from the custom fields is used by Deskhero's AI to understand the specific context of each customer query. This allows it to provide more personalized and accurate responses.
* This article provides an example of how a fictive company in the Manufacture of vacuum pumps and compressors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
