Decorative Impressions deals with a large number of customer inquiries about product details, application methods, and care instructions. With Deskhero's AI capabilities, the company can swiftly pinpoint the most pertinent knowledge base articles or previous tickets to resolve these inquiries. The AI employs OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded documents such as policies/manuals/presentations to locate relevant content.
Deskhero's AI also formulates suggested responses using OpenAI's ChatGPT. This functionality enables Decorative Impressions to offer immediate answers to common inquiries, drastically cutting down the response time and enhancing customer satisfaction.
Beyond managing customer inquiries, Deskhero's AI capabilities also augment the company's internal processes. The AI can discern patterns in customer inquiries, enabling the company to identify areas that may require additional information or guidance. This insight empowers Decorative Impressions to continually refine their products and services based on customer feedback.
The company also leverages Deskhero's website scraping feature to maintain an up-to-date knowledge base. The AI can autonomously scrape new data from the company's website and incorporate it into the knowledge base, ensuring that the customer support team always has the most recent information at their disposal.
In summary, Deskhero's AI capabilities have markedly enhanced Decorative Impressions' customer support services. The platform enables the company to deliver swift, accurate responses to customer inquiries, improving customer satisfaction and allowing the support team to concentrate on more complex issues.
How does Deskhero's AI identify relevant content to address customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded documents such as policies/manuals/presentations to locate relevant content. It then uses this information to formulate suggested responses or enhance search results.
How does Deskhero's AI augment internal processes at Decorative Impressions?
Deskhero's AI can discern patterns in customer inquiries, enabling the company to identify areas that may require additional information or guidance. This insight empowers Decorative Impressions to continually refine their products and services based on customer feedback.
How does Deskhero maintain an up-to-date knowledge base?
Deskhero leverages a website scraping feature to autonomously scrape new data from the company's website and incorporate it into the knowledge base. This ensures that the customer support team always has the most recent information at their disposal.
* This article provides an example of how a fictive company in the Manufacture of wallpaper and wall coverings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
