WallArt Creations receives a high volume of customer queries regarding product specifications, installation procedures, and maintenance tips. Using Deskhero's AI capabilities, the company can quickly identify the most relevant knowledge base articles or previous tickets to address these queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to find relevant content.
Deskhero's AI also generates suggested replies using OpenAI's ChatGPT. This feature allows WallArt Creations to provide instant responses to common queries, significantly reducing the response time and improving customer satisfaction.
In addition to handling customer queries, Deskhero's AI capabilities also enhance the company's internal operations. The AI can identify patterns in customer queries, helping the company to identify areas where additional guidance or information may be needed. This insight allows WallArt Creations to continuously improve their products and services based on customer feedback.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can automatically scrape new information from the company's website and add it to the knowledge base, ensuring that the customer support team always has access to the latest information.
Overall, Deskhero's AI capabilities have significantly improved WallArt Creations' customer support services. The platform allows the company to provide quick, accurate responses to customer queries, improving customer satisfaction and freeing up the support team to focus on more complex issues.
How does Deskhero's AI find relevant content to address customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to find relevant content. It then uses this information to generate suggested replies or enhance search results.
How does Deskhero's AI improve internal operations at WallArt Creations?
Deskhero's AI can identify patterns in customer queries, helping the company to identify areas where additional guidance or information may be needed. This insight allows WallArt Creations to continuously improve their products and services based on customer feedback.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to automatically scrape new information from the company's website and add it to the knowledge base. This ensures that the customer support team always has access to the latest information.
* This article provides an example of how a fictive company in the Manufacture of wallpaper and wall coverings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
