WashMaster Inc. uses Deskhero's AI capabilities to generate suggested replies for customer inquiries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This has resulted in faster response times and more accurate information being provided to customers.
The company also uses the AI-enhanced comprehensive search bar to quickly find solutions to customer issues. The AI uses the same OpenAI embeddings to enhance search results, making it easier for customer support representatives to find the information they need.
WashMaster Inc. has also benefited from Deskhero's ability to scrape website data. The AI uses this data to stay updated on the latest washing machine technologies and common issues, which helps in providing up-to-date and effective solutions to customers.
Furthermore, the use of custom fields and structured data lists has allowed WashMaster Inc. to organize their customer inquiries and support tickets more effectively. This has led to a more streamlined workflow and improved productivity.
Overall, the use of Deskhero's advanced AI capabilities has significantly improved the efficiency and effectiveness of WashMaster Inc.'s customer support.
How does the AI generate suggested replies?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search bar work?
The AI uses OpenAI embeddings to enhance search results. This makes it easier for customer support representatives to find the information they need.
How does Deskhero use website scraping?
Deskhero uses website scraping to gather data on the latest washing machine technologies and common issues. The AI uses this data to provide up-to-date and effective solutions to customers.
* This article provides an example of how a fictive company in the Manufacture of washing machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
