AquaClean Manufacturing uses Deskhero's AI capabilities to manage their customer support tickets. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant solutions to new tickets. This has greatly reduced the time taken to resolve tickets and improved customer satisfaction rates.
The company also uses Deskhero's kanban board feature to visualize their ticket workflow. The AI-enhanced board automatically prioritizes tickets based on their urgency and complexity, ensuring that critical issues are addressed first.
Additionally, AquaClean Manufacturing uses Deskhero's custom email domains feature to maintain a professional image in their customer communications. The AI uses the custom domain to filter and categorize incoming emails, improving the efficiency of their email management.
Moreover, the company uses Deskhero's REST API to integrate their existing systems with the platform. This has allowed them to leverage the AI capabilities of Deskhero across their entire customer support infrastructure.
Overall, the use of Deskhero's advanced AI capabilities has greatly improved AquaClean Manufacturing's ticket management and customer support.
How does the AI manage tickets?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant solutions to new tickets. This reduces the time taken to resolve tickets and improves customer satisfaction rates.
How does the AI-enhanced kanban board work?
The AI-enhanced kanban board automatically prioritizes tickets based on their urgency and complexity, ensuring that critical issues are addressed first.
How does the AI use the custom email domains feature?
The AI uses the custom email domain to filter and categorize incoming emails, improving the efficiency of email management.
* This article provides an example of how a fictive company in the Manufacture of washing machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
