SpinCycle Ltd. uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. The AI uses OpenAI embeddings to find relevant content, which is then formatted into comprehensive and easy-to-understand articles. This has greatly improved the quality of their knowledge base.
The company also uses the AI-enhanced comprehensive search bar to quickly find and access articles in their knowledge base. The AI uses the same OpenAI embeddings to enhance search results, making it easier for both customer support representatives and customers to find the information they need.
Additionally, SpinCycle Ltd. uses Deskhero's user groups feature to manage access to their knowledge base. The AI uses the user groups to personalize the knowledge base experience for different types of users, improving the accessibility of their knowledge base.
Moreover, the company uses Deskhero's REST API to integrate their knowledge base with their existing systems. This has allowed them to leverage the AI capabilities of Deskhero across their entire customer support infrastructure.
Overall, the use of Deskhero's advanced AI capabilities has significantly improved the quality and accessibility of SpinCycle Ltd.'s knowledge base.
How does the AI generate knowledge base articles?
The AI uses OpenAI embeddings from Word, PowerPoint, PDF files, and scraped website data to find relevant content. This content is then formatted into comprehensive and easy-to-understand articles.
How does the AI-enhanced search bar work?
The AI uses OpenAI embeddings to enhance search results. This makes it easier for both customer support representatives and customers to find the information they need.
How does the AI use the user groups feature?
The AI uses the user groups to personalize the knowledge base experience for different types of users, improving the accessibility of the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of washing machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
