AquaTank Solutions was facing challenges in managing the increasing volume of customer support tickets. The manual process was time-consuming and led to delays in response times. They needed a solution that could automate and streamline their customer support process.
With Deskhero, AquaTank Solutions was able to automate ticket management using the platform's advanced AI capabilities. The AI leveraged OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content and generate suggested replies.
The AI-powered comprehensive search bar in Deskhero made it easier for the support team to find relevant information quickly. This significantly reduced the time taken to resolve customer queries and improved the overall efficiency of the support team.
Deskhero's custom fields and structured data lists helped AquaTank Solutions to categorize and prioritize tickets effectively. The kanban board provided a visual representation of the ticket workflow, making it easier for the team to track and manage tickets.
By leveraging Deskhero's AI capabilities, AquaTank Solutions was able to improve their customer support efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI capabilities help in managing customer support tickets?
Deskhero's AI capabilities leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This helps in automating the ticket management process and improving response times.
How does Deskhero improve the efficiency of the customer support team?
Deskhero's AI-powered comprehensive search bar makes it easier for the support team to find relevant information quickly. Custom fields and structured data lists help in effective categorization and prioritization of tickets. The kanban board provides a visual representation of the ticket workflow, making it easier to track and manage tickets.
How does Deskhero enhance customer satisfaction?
By automating the ticket management process and improving response times, Deskhero helps in resolving customer queries more efficiently. This leads to enhanced customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of water tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
