BlueWave Manufacturing had a vast knowledge base consisting of articles, manuals, and presentations. However, they were struggling with the management and utilization of this knowledge base to provide effective customer support.
Deskhero's advanced AI capabilities came as a solution to BlueWave Manufacturing's challenges. The AI leveraged OpenAI embeddings from the knowledge base articles and other uploaded files to find relevant content and enhance search results.
The AI-powered comprehensive search bar in Deskhero made it easier for the support team and customers to find relevant information from the knowledge base quickly. This improved the efficiency of the support team and provided better support to the customers.
Deskhero's feature of generating knowledge base articles from Word, PowerPoint, PDF files made it easier for BlueWave Manufacturing to expand and update their knowledge base. This ensured that the knowledge base remained up-to-date and useful.
By leveraging Deskhero's AI capabilities, BlueWave Manufacturing was able to improve their knowledge base management, enhance search results, and provide better support to their customers.
How does Deskhero's AI capabilities help in managing the knowledge base?
Deskhero's AI capabilities leverage OpenAI embeddings from knowledge base articles and other uploaded files to find relevant content and enhance search results. The AI-powered comprehensive search bar makes it easier to find relevant information from the knowledge base quickly.
How does Deskhero help in expanding and updating the knowledge base?
Deskhero allows generating knowledge base articles from Word, PowerPoint, PDF files. This makes it easier to expand and update the knowledge base, ensuring that it remains up-to-date and useful.
How does Deskhero improve customer support?
By improving knowledge base management and enhancing search results, Deskhero enables the support team to provide better and quicker support to the customers.
* This article provides an example of how a fictive company in the Manufacture of water tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
