HydroVault Inc. was looking for a solution to streamline their customer support workflow and improve ticket management. They were facing challenges in tracking and managing the increasing volume of customer support tickets.
Deskhero's advanced AI capabilities provided a solution to HydroVault Inc.'s challenges. The AI leveraged OpenAI embeddings from previous tickets, knowledge base articles, and other resources to find relevant content and generate suggested replies. This helped in automating the ticket management process.
The kanban board in Deskhero provided a visual representation of the ticket workflow, making it easier for the team to track and manage tickets. The custom fields and structured data lists helped in effective categorization and prioritization of tickets.
Deskhero's user groups feature allowed HydroVault Inc. to organize their support team into groups based on expertise or function. This helped in assigning tickets to the right team, improving the efficiency of the support process.
By leveraging Deskhero's AI capabilities, HydroVault Inc. was able to streamline their customer support workflow, improve ticket management, and enhance customer satisfaction.
How does Deskhero's AI capabilities help in streamlining the customer support workflow?
Deskhero's AI capabilities leverage OpenAI embeddings from previous tickets, knowledge base articles, and other resources to find relevant content and generate suggested replies. This helps in automating the ticket management process. The kanban board provides a visual representation of the ticket workflow, making it easier to track and manage tickets.
How does Deskhero improve ticket management?
Deskhero's custom fields and structured data lists help in effective categorization and prioritization of tickets. The user groups feature allows organizing the support team into groups based on expertise or function, helping in assigning tickets to the right team.
How does Deskhero enhance customer satisfaction?
By streamlining the customer support workflow and improving ticket management, Deskhero helps in resolving customer queries more efficiently. This leads to enhanced customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of water tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
