WaxPack Solutions receives a high volume of customer queries regarding their products and services. Using Deskhero's advanced AI capabilities, they are able to quickly generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has resulted in faster response times and more accurate answers to customer queries.
The AI-powered comprehensive search bar has also been a game-changer for WaxPack Solutions. It allows the customer support team to quickly find relevant information from a vast array of sources, reducing the time spent on searching for information and increasing the time spent on assisting customers.
Deskhero's AI capabilities also extend to its knowledge base. By automatically generating articles from Word, PowerPoint, and PDF files, the platform has significantly reduced the time and effort required to maintain and update the knowledge base. This has resulted in a more comprehensive and up-to-date resource for both the customer support team and the customers themselves.
Furthermore, the use of custom fields and structured data lists has allowed WaxPack Solutions to tailor the platform to their specific needs. This has resulted in a more efficient and effective customer support process.
Overall, the use of Deskhero has transformed the way WaxPack Solutions handles customer support. The advanced AI capabilities of the platform have resulted in faster response times, more accurate information, and a more satisfied customer base.
How has Deskhero improved response times?
Deskhero's advanced AI capabilities generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows the customer support team to respond to queries more quickly and accurately.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to quickly find relevant information from a variety of sources. This reduces the time spent on searching for information and increases the time spent on assisting customers.
How does Deskhero help in maintaining the knowledge base?
Deskhero's AI capabilities automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This reduces the time and effort required to maintain and update the knowledge base, resulting in a more comprehensive and up-to-date resource.
* This article provides an example of how a fictive company in the Manufacture of waxed or coated paper or board containers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
