CoatedBoard Creations receives numerous customer queries daily, ranging from product specifications to delivery timelines. With Deskhero's AI capabilities, they can quickly generate suggested replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to customer queries.
The AI-powered comprehensive search bar has been instrumental in improving the efficiency of the helpdesk team. It allows them to quickly find relevant information from various sources, thereby reducing the time spent on searching for information and increasing the time spent on resolving customer issues.
Deskhero's ability to automatically generate knowledge base articles from Word, PowerPoint, and PDF files has been a boon for CoatedBoard Creations. It has reduced the time and effort required to maintain and update the knowledge base, resulting in a more comprehensive and up-to-date resource for both the helpdesk team and the customers.
Moreover, the use of custom fields and structured data lists has enabled CoatedBoard Creations to customize the platform to suit their specific needs. This has led to a more streamlined and effective helpdesk process.
In conclusion, Deskhero has revolutionized the way CoatedBoard Creations manages their helpdesk services. The platform's AI capabilities have resulted in quicker response times, more accurate information, and a more satisfied customer base.
How has Deskhero improved the efficiency of the helpdesk team?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, reducing the time taken to respond to customer queries. The AI-powered search bar also allows the team to quickly find relevant information, further improving their efficiency.
How does Deskhero help in maintaining the knowledge base?
Deskhero automatically generates knowledge base articles from Word, PowerPoint, and PDF files. This reduces the time and effort required to maintain and update the knowledge base, resulting in a more comprehensive and up-to-date resource.
Can Deskhero be customized to suit specific needs?
Yes, Deskhero allows the use of custom fields and structured data lists, enabling companies to tailor the platform to their specific needs.
* This article provides an example of how a fictive company in the Manufacture of waxed or coated paper or board containers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
