CrispyGrains Inc. uses Deskhero's advanced AI capabilities to manage their customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has drastically reduced the time spent by the customer support team on each ticket, allowing them to handle more queries in less time.
The custom fields feature of Deskhero allows CrispyGrains to categorize and prioritize tickets based on their urgency and importance. This ensures that critical issues are addressed promptly, improving customer satisfaction.
Deskhero's comprehensive search bar, enhanced by AI, helps the customer support team find relevant information quickly. Whether it's a previous ticket, a knowledge base article, or a specific section in the uploaded files, the AI-powered search delivers accurate results instantly.
CrispyGrains also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer-related data is centralized, making it easier for the customer support team to access and use the data.
Lastly, the knowledge base feature of Deskhero is used by CrispyGrains to create a self-service portal for their customers. The AI-powered knowledge base automatically generates articles from word, powerpoint, pdf files, providing customers with instant answers to their queries.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This drastically reduces the time spent by the customer support team on each ticket, allowing them to handle more queries in less time.
How does the AI-powered search work?
The AI-powered search uses OpenAI Embeddings to find relevant content across previous tickets, knowledge base articles, uploaded files, and scraped website data. It delivers accurate results instantly, helping the customer support team find the information they need quickly.
How does Deskhero's knowledge base feature benefit customers?
Deskhero's knowledge base feature allows companies to create a self-service portal for their customers. The AI-powered knowledge base automatically generates articles from various file types, providing customers with instant answers to their queries.
* This article provides an example of how a fictive company in the Manufacture of wheat-based crispbread industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
