WheelEase Mobility Solutions, a leading manufacturer of wheelchairs and mobility aids, was facing challenges in managing their growing volume of customer support tickets. They needed a solution that could help them organize and prioritize these tickets, while also improving their response times.
With Deskhero, WheelEase was able to implement a structured data list and custom fields to categorize and prioritize their tickets. The kanban board feature allowed them to visualize their workflow and identify bottlenecks.
Deskhero's advanced AI capabilities played a crucial role in enhancing WheelEase's customer support. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero was able to suggest relevant replies to customer queries. This significantly reduced the time spent by support agents on each ticket, improving their efficiency and response times.
Furthermore, the AI-enhanced comprehensive search bar made it easier for support agents to find relevant information from the knowledge base and other resources. This not only improved the quality of their responses but also reduced the time spent on each ticket.
The REST API provided by Deskhero enabled WheelEase to integrate the platform with their existing systems, further improving their operational efficiency.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to customer queries. This reduces the time spent by support agents on each ticket, thereby improving response times.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI embeddings to find relevant content from the knowledge base and other resources. This makes it easier for support agents to find the information they need to respond to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This can further improve operational efficiency.
* This article provides an example of how a fictive company in the Manufacture of wheelchairs, mobility aids, and related equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
