AidRide Manufacturing, a prominent manufacturer of mobility aids and related equipment, was struggling with managing their extensive knowledge base. They needed a solution that could help them generate articles from various file types and improve the searchability of their content.
With Deskhero, AidRide was able to generate knowledge base articles from Word, PowerPoint, and PDF files. This significantly reduced the time and effort required to create and update their knowledge base.
Deskhero's advanced AI capabilities played a key role in enhancing AidRide's knowledge base management. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero was able to enhance the search results, making it easier for both customers and support agents to find relevant information.
Furthermore, the AI capabilities of Deskhero were used to suggest relevant replies to customer queries based on the knowledge base content. This not only improved the quality of their responses but also reduced the time spent by support agents on each ticket.
The custom email domains and user groups features of Deskhero allowed AidRide to personalize their customer support and improve their team collaboration.
How does Deskhero's AI capabilities enhance the searchability of the knowledge base?
Deskhero's AI capabilities leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This makes it easier for customers and support agents to find relevant information.
Can Deskhero generate knowledge base articles from various file types?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This can significantly reduce the time and effort required to create and update the knowledge base.
How does Deskhero improve team collaboration?
Deskhero's user groups feature allows teams to collaborate more effectively. It enables teams to share information, coordinate tasks, and work together to resolve customer queries.
* This article provides an example of how a fictive company in the Manufacture of wheelchairs, mobility aids, and related equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
