SolarPower Innovations maintains a comprehensive knowledge base consisting of articles, manuals, and policies related to their solar panels. The company uses Deskhero's AI capabilities to manage this knowledge base effectively. The AI leverages OpenAI Embeddings from the knowledge base articles and uploaded files to enhance search results and generate suggested replies.
With Deskhero, SolarPower Innovations has been able to make their knowledge base more accessible and user-friendly. The AI-powered search results ensure that users can find the most relevant information quickly and easily. This has not only improved customer self-service but also reduced the load on the customer support team.
The AI capabilities of Deskhero also help in generating suggested replies for customer inquiries. By leveraging the knowledge base, the AI can suggest accurate and detailed responses, reducing the time spent on each ticket and improving customer satisfaction.
SolarPower Innovations also uses Deskhero's REST API to integrate the platform with their existing customer support systems. This integration has streamlined the management of the knowledge base across multiple channels.
Overall, Deskhero's advanced AI capabilities have helped SolarPower Innovations to enhance their knowledge base management, improve customer self-service, and increase customer satisfaction.
How does Deskhero's AI enhance the usability of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles and uploaded files to enhance search results. This ensures that users can find the most relevant information quickly and easily, thereby improving the usability of the knowledge base.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages the knowledge base to generate suggested replies for customer inquiries. This reduces the time spent on each ticket and improves customer satisfaction.
Can Deskhero be integrated with existing customer support systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing customer support systems.
* This article provides an example of how a fictive company in the Manufacture of Wind Turbines and Solar Panels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
